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What do I do if my order hasn't been delivered?

Updated at:

  • Sign in to your Account
  • Go to Order History
  • Click "Order Details" next to the relevant order.
  • Your next Shipment date will be shown. Deliveries typically are within 2 business days from shipping.
  • If your order has already been dispatched, click 'Track Package' to track your order.
  • If the Shipment Status shows as 'Undelivered', please check your shipping address and amend as necessary and contact your practice.